Overview:
The College Manager is responsible for overseeing the operational and academic aspects of their college, with a joint focus on overall student experience and driving local revenue.   Duties of the role include, but are not limited to, those listed below. 

Duties: 
Student Experience:  
Responsibility for implementing the groupwide strategy in relation to student experience to ensure that our customers are at the forefront of everything that we do at BSC, specifically: 
 

• Being a visible presence in the college, driving student engagement and fostering an environment that supports learning and cultural & social immersion, enabling our students to become a part of the community that they are studying in.
• Being present on Monday morning to welcome students and on Friday to attend graduation 
• Identifying opportunities to grow student satisfaction   
• Following up on any feedback within the agreed SLA’s. Ensuring that corrective action is taken where necessary 
• Dealing with all escalated student welfare queries and problems quickly, discreetly, and efficiently; to the satisfaction of all concerned 
• Ensuring a robust social and activity programme is in place, providing a revenue stream to the college 
• Actively participating in the group wide calendar of events, celebrating major annual public holidays in the locations of both BSC colleges and our students  
• Ensuring the college fulfils its duty of care to students 
• Organising the emergency phone rota between appropriate team members to ensure support is continually available out of hours 
• Meeting Group Leaders on arrival to ensure all elements of the stay are in place as expected  
• Ensuring the appropriate organising of all ‘extras’ including social programme, bus passes, excursions, transfers etc. 

 

Academic Management:

Overall responsibility for the development and provision of the academic programme and the recruitment, leadership, and professional development of academic team members.  The College Manager is responsible for supporting the Course Manager with the following: 

• Line management of the academic/teaching team   
• Leadership of academic team and delegation of responsibilities to team as required 
• Providing academic leadership to the teaching team in terms of stated educational aims / curriculum statement, which informs the learning and teaching approach throughout the group 
• Ensuring that all courses are effectively and efficiently delivered 
• Working with Global Academic Director to successfully manage and communicate new academic products, courses and projects 
• Recruiting and inducting all permanent and temporary teachers in in line with company standards 
• Maintaining and achieving accreditation by British Council and any other bodies via continual self-assessment and continual development of all academic areas as well as inspection preparation 
• Keeping the team up-to-date with general development within the industry by attending conferences and academic meetings 
• Making provision for academic advice and support to help students learn independently and choose external examinations and further courses of study 
• Implementing and maintaining suitable measures of academic progress and achievement benchmarked to the CEFR 
• Creating and maintaining effective channels of communication across and between BSC locations to instruct, deliver and maintain high academic standards  

Financial & Administrative Management  
Responsibility for ensuring day-to-day the smooth running and financial health of the college, specifically: 
 

• Ensuring that all administration areas of the business run effectively and efficiently 
• Responsibility for the effective day-to day management of the college’s financial administration. To include the maintenance of effective financial controls and records to ensure agreed budgets are adhered to, as well as ensuring that payroll administration is correctly handled as required 
  
• Maintaining an up to date and accurate knowledge of college rules and policies, British Council guidelines and relevant welfare issues to ensure colleagues and students are given correct information at all times 
• Responsibility for liaising with central accommodation team to ensure that the provision of student accommodation is of a high standard and in sufficient quantity to meet growing demand.  
• Managing all cash transactions in compliance with BSC group standards as directed by the Finance Team  
• Managing any F&B or Retail provisions to ensure they are revenue generating 
• Attending regular reviews with the Director of Operations to assess the commercial position of the college 
• Responsibility for actively monitoring student numbers and activity at the college and ensuring all space is effectively optimised 
• Liaising with Finance Team regarding students’ accounts and any other financial matters.  
• Ordering stock, stationery & other college supplies as necessary, within the delegated authority levels 
• Responsibility for overall management of the efficient administration of course bookings and student records 

Marketing & External Communications 

Responsibility for ensuring that the college operates effectively as a member of the BSC Education group, taking maximum advantage of the market opportunities and development potential available, specifically: 
 

• Dealing with or redirecting as appropriate all enquiries received, within the agreed BSC SLA’s, so as to promote the college and generate business.   
• Responsibility for ensuring the provision of a high level of support to BSC Education marketing function in order to maximise student bookings. This will include hosting agent visits and liaising with agents, providing updates for the company website and newsletters, supporting the Groups team to issue quotations to prospective groups. 
• Implementing local marketing activity, at the direction of the BSC senior team, in order to maximise direct non-agent bookings from the local area. 
• Ensuring the Welcome Hub areas are well presented and promotional material is displayed at all times. 

Facilities & Resources Management 

• Joint responsibility (with the Facilities Director and Maintenance Manager) for management of the college’s facilities and resources within the limitations of agreed budgets, specifically: 
  
• Responsibility for ensuring good maintenance of the premises and ensuring the learning environment is safe and secure 
• Responsibility for ensuring that student resources are appropriate, up to date and in good condition
  
• Responsibility for ensuring that the college complies with all legal requirements deemed necessary by the appropriate regulatory bodies 

Student Accommodation & Welfare Services 

Local responsibility for the effective management of the college’s student accommodation and welfare service, specifically: 
 

• Act as the primary named person for dealing with students’ personal problems 
• Responsibility for local management of the college’s student accommodation activity so as to achieve smooth running and optimum financial performance 
• Responsible for overall management of the college team so as to effectively monitor and optimise individual student welfare
  

Team Management:
Local responsibility for the management of the Student Experience and Academic teams, specifically; 

• Responsibility for effective recruitment and induction procedures of all college team to comply with legal and regulatory body requirements 
• Responsibility to check and verify all new team member ID documentation on day one of them starting. To scan copies of ID documents and relevant certificates and pass on to HR along with relevant internal documentation
• Fostering a positive working environment and professional development for all team through training, job chats, appraisals and training 
• Ensuring that all team members have an annual performance review and ongoing PDP’s 
• Liaise with other departments of the company and any legal support available when dealing with grievances and disciplinary procedures. 
• Holding regular Team Meetings

 
 

Safeguarding 
To act as the Designated Safeguarding Lead. 
The role of the Designated Safeguarding Lead is: 

• Receiving information about events that are planned in BSC Education that may involve young people or Adults and plans that indicate how safeguarding will be covered. BSC recognises that although our adult students are not considered as vulnerable adults within the terms of the Section 115(4) of the Police Act 1997 definition. As best practice to recognise all students’ vulnerabilities due to cultural differences, being in unfamiliar territories, language barriers and isolation from support networks. and plans that indicate how safeguarding will be covered 
• Collecting information from any team members, contractors, volunteers, children, parents or carers who have any safeguarding concerns or safeguarding conduct concerns and conduct initial fact-finding investigation to gather information. The DSL has a duty to properly record and report all concerning information.
• Assessing the information promptly and carefully, clarifying and obtaining more information about the matter and escalate to Safeguarding and Compliance Manager and SLT Safeguarding Lead as appropriate
• Consulting initially with a statutory child safeguarding agency LADO to test out any doubts or uncertainty.
• Making a formal referral to any statutory child safeguarding agency, teaching membership provider, or the police if advised by LADO 
• Recording and reporting statements from any team member or student whereby inappropriate behaviour or allegations have been raised 
• Maintaining appropriate records of any welfare issues and passing on information to relevant parties (e.g. agents)  
• To take lead responsibility for safeguarding, including online safety and understanding the filtering and monitoring systems and processes in place
• To take the lead with Prevent awareness within college teams and to make referrals where necessary 
• Attend team meetings, supervision sessions and management meetings as arranged
• Work flexibly, as may be required and carry out any other reasonable duties especially in cases of emergency
• Hold primary responsibility to make The People Team aware immediately of any concerns regarding team members, contractors or volunteers.

Required Experience & Skills 

• Must be Delta/ TEFLQ qualified.
• Previous experience managing a team of 5 + people in a stand-alone business unit ideally in the education, travel or hospitality sectors 
• Experience managing a budget 
• Experience in team recruitment and performance management 
• A strong track record of delivering results and running a successful operation 
• Flexible to meet the needs of the business and demonstrate a passion for your customers and team  
• An understanding of duty of care and health & safety responsibilities 

Job Skills:

1. Flexibility 

• Ability to respond to last minute changes 
• Willingness to take on new challenges, possibly outside own ‘comfort zone’ 
• Able to ‘think on own feet’ and to manage the unexpected 
• Understands that the needs of the college may require flexible, mutually understood approaches to work 

2. Customer Focus 

• Responds to customer requests promptly 
• Treats all customers with respect 
• Does not assume the needs of customers 
• Is able to see things from customers’ points of view 
• Checks with customers to ensure satisfaction 
• Knows how to manage customer expectations and inform customer clearly on this 
• Actively seeks and acts on feedback from customers 

3. Analytical & Problem Solving 

• Is disciplined and organised 
• Able to deal with large amounts of data and make sense of it 
• Has a measured and organised approach to solving problems 
• Breaks down large amounts of work into smaller, manageable parts 
• Is quick and effective at processing information 

 

4. Working with Others 

• Understands and works on team success for the whole team  
• Understands own role and expectations of their role in their own team and the wider college team 
• Has a strong awareness of how team dynamics work 
• Treats the concerns of other departments as important 
• Co-operates to meet team goals even at expense of personal preferences 

5. Leadership 

• Is able to motivate and get the best out of all team members 
• Is supportive of all team members 
• Treats team consistently and even-handedly 
• Has the ability to say ‘no’ to team when necessary 
• Is willing to take risks, to innovate, to try out new ideas 
• Can lead by example 
• Sees the bigger picture, doesn’t get too stuck on minor day to day issues 

 

6. Strategic Planning 

• Defines long term goals for business growth 
• Ability to align day-to-day work with longer term strategy 
• Can explain strategic benefits of decisions to team 
• Is able to take calculated risks in order to deliver positive long term business outcomes. 
• Understands the importance of making decisions on a departmental and operational level, even if unpopular in the short term, for the benefit of long-term business. 

 

All BSC colleagues must operate in line with our team-led Vision, Mission & Values as outlined below:
 
BSC VISION: To provide customers with steppingstones to their future by delivering outstanding and transformational learning experiences.
BSC MISSION: By believing that “Great Things Start Here” and standing behind all that this means. If we believe it, our customers will achieve it!

BSC VALUES:
AIM HIGHER: We proactively make suggestions and solutions for challenges and opportunities.
COLLABORATE: We are team players - we treat everyone with respect and understand that we succeed collectively, not as individuals.
COMMUNICATE: We communicate in a timely way with clarity, respect and transparency.
CUSTOMER FOCUS: We seek to provide consistent high-quality experiences that customers will remember.
TEAM FOCUS: We seek to reward and recognise   excellence and innovation within our employees.


The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope, grading of the post and at the request by management.
 We are committed to providing a creative, rewarding and successful learning and working environment for our students and team. 
 
 We are an equal opportunities employer and welcome all interest in joining our team. Successful applicants will undergo our safeguarding checks in line with our Safeguarding Children & Vulnerable Adults Policy & our Recruitment Policy, including Scottish PVG Scheme, an Enhanced DBS Check, Barred List, Prohibition Lists check and overseas criminal records if applicable