Overview: 
The primary function for the post-holder will be to coordinate all accommodation aspects for the adult colleges. They will have the overview of all accommodation bookings, ensure that suitable provisions are made and maintain a great working relationship with accommodation providers. The post holder will have strong organisational skills, excellent attention to detail and the ability to follow defined processes and procedures.

Duties of the role include, but are not limited to, those listed below:

• Ensure homestay providers are made aware of all homestay enquiries/bookings and notify the admissions coordinators of homestay details being confirmed in a timely manner
• Be the point of contact for admissions and sales teams when it comes to any accommodation requests
• Have the overview of all nominated rooms and inform the Admissions and Accommodation Manager of any voids in advance so that a plan to fill them can be formulated and revenue is maximised
• Source ad hoc residential options when allocated rooms are full
• Work with providers and college teams to ensure complaints are limited and quality of accommodation provided to students is the best in the industry
• Liaise with admissions for any pre-arrival issues/changes, support colleges with any issues post-arrival
• Deal effectively with arising challenges, resolving complaints and escalating issues to the Admissions and Accommodation Manager
• Build and maintain strong relationships with internal and external stakeholders

Specific Role Requirements

• 2+ years’ experience in accommodation and/or hospitality
• IT proficiency with Microsoft Office products
• Fluent in English

Desired Experience/Skills:

• Previous experience in education sector would be advantageous

At BSC, we expect all of our colleagues to behave in ways that both support and promote our Vision, Mission & Values.
BSC VISION: To provide customers with steppingstones to their future by delivering outstanding and transformational learning experiences.
BSC MISSION: By believing that “Great Things Start Here” and standing behind all that this means. If we believe it, our customers will achieve it!
 
VALUES
Aim Higher: We proactively make suggestions and solutions for challenges and opportunities.
Collaborate:  We are team players -we treat everyone with respect and understand that we succeed collectively, not as individuals.
Communicate:  We communicate in a timely way with clarity, respect and transparency.
Customer Focus:  We seek to provide consistent high-quality experiences that customers will remember.
Team Focus We seek to reward and recognise excellence and innovation within our employees. 

The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope, grading of the post and at the request by management.
 We are committed to providing a creative, rewarding and successful learning and working environment for our students and team. 
 
 We are an equal opportunities employer and welcome all interest in joining our team. Successful applicants will undergo our safeguarding checks in line with our Safeguarding Children & Vulnerable Adults Policy & our Recruitment Policy, including Scottish PVG Scheme, an Enhanced DBS Check, Barred List, Prohibition Lists check and overseas criminal records if applicable

BSC is committed to safeguarding and promoting the welfare of the children and young/vulnerable people and expect all team members to share this commitment. Applicants must be willing to undergo child protection screening appropriate to the post, including check with past employers to cover the last 5 years and the Disclosure and barring service. BSC may carry out online searches on shortlisted applicants and all applicants will be required to provide details of their online profile, including social media.