Overview:  

In liaison with the Centre Manager, the Welfare Manager (WM) is responsible for the safeguarding and welfare of all students at BSC Education Young Learners (BSC YL). To line manage and support all Activity Welfare Leaders to ensure that students receive appropriate pastoral care and supervision whilst studying on our Young Learners courses. They are required to adhere to BSC Rules and follow all BSC safeguarding policies. You are also required to adopt activity duties when required.

The main duties and responsibilities are listed below 

Duties:

House Duties & Pastoral Care

Welfare 

• Be responsible for student welfare throughout the summer. 
• Support the Centre Manager to carry out student inductions and orientations, ensuring that each student has an ID card or wristband. 
• Help students settle into life in the centre and the UK, ensuring they have information regarding personal safety, centre rules and British law. 
• Ensure high standards of student behaviour are maintained. 
• Ensure that student record forms are completed accurately and stored securely. 
• Carry out all on-site risk assessments as required. 
• Monitor students’ regular medical requirements. 
• Be responsible for unwell students and maintain medical records. 
• Maintain high level of tidiness and liaise with Housekeeping as necessary. 
• Manage the laundry system. 
• Record accidents, issues or incidents and note action taken relating to student welfare. 
• Ensure that each student’s cultural, religious and dietary needs are met and respected by liaising with the Centre Manager, catering and other college team members. 
• Liaise with IGL’s informally and during scheduled meetings to promote student welfare.
• Produce and maintain student registers for wake up, meal times and ‘lights out.’ Communicate any welfare concerns to the Welfare Manager. 
• Complete Administration for Medicine Training so that you can administer medicine as well as First Aid

Centre 

• Ensure the smooth running of Student Houses. 
• Assist the Centre Manager to manage arrival and departure days. 
• Ensure regular fire drills are carried out and conducted effectively and records are kept. 
• Liaise closely with the Director of Studies and Activities Manager to follow up on student absences. 
• Ensure information regarding fire, medical and other health and safety issues is displayed in classrooms, residences, Welfare Room and common areas. 
• Respond to all requests/correspondence from Head Office (HO) in a timely and efficient fashion. 
• Inform Centre Manager of any student issues/incidents immediately. 
• Collect and review student journey questionnaires, taking remedial action in consultation with the management team. 
• Review student and Group Leader exit interviews for welfare related issues and actively seek to resolve any problems highlighted. 
• Adhere to and comply with BSC YL student disciplinary procedure and 3 strike policy. 
• At the end of the course, provide a summary report 
• Be aware of all BSC YL regulations and procedures.

Welfare Team Management 

• Induct AWL’s with the Activity Manager and brief them of their responsibilities, then lead and support them throughout the duration of the centre. 
• Ensure the Welfare Team adhere to social distancing requirements. 
• Update and maintain student house files. 
• Liaise with AWLs to find appropriate solutions to students’ problems. 
• Assist AWLs where necessary in ensuring students are in accommodation in time for meetings. 
• Lead Welfare Team meetings and ensure that minutes are taken. 
• Lead the completion of the Student journey questionnaires. 
• Observe AWLs and provide constructive feedback on their welfare duties. 
• Complete honest and accurate Welfare Team Appraisals. 
• Cover the duties of AWLs where necessary

Accommodation 

• Allocate students to accommodation houses and rooms, arrange any student moves, after consultation with the Centre Manager. 
• Liaise with housekeeping to ensure that residences are cleaned and maintained to a high standard at all times. 
• Undertake regular room inspections to ensure that damage is kept to a minimum and all damages are reported, investigated and followed up. 
• Ensure that all health and safety notices and other student information are displayed (and continue to be displayed) in student accommodation.

Social 

• Collaborate with the Activities Manager with the rota 
• Motivate AWL’s to participate in activities enthusiastically as per timetable. 
• Encourage all students to participate fully in the activity programme. 
• Ensure that all activities have completed risk assessments. 
• Attend and participate in activity team meetings. 
• Be familiar with excursion destination and itinerary. 
• Attend and participate in pre-excursion briefings. 

Child Protection & Safeguarding 

• Familiarise yourself with the BSC Young Learners Safeguarding and Child Protection Policy and BSC Safeguarding Policy.
• To adhere to the BSC Young Learners Safeguarding and Child Protection Policy and BSC Safeguarding Policy.
• Ensure student ratios are maintained in accordance with site rules BSC Young Learners Child Protection and Safeguarding Policy. 
• Complete online Safeguarding for Young Learners (Level 3) before arrival and complete an in-person refresher during on-site induction.
• To promote and safeguard the welfare of children and young persons you are responsible for and come into contact with. 

Other 

In addition to the above, all Welfare Managers are required to: 

• Work positively as part of a team. 
• Take responsibility for updating the rota of any shift changes or sick days. 
• Demonstrate a positive attitude. 
• Attend and participate in all centre team meetings. 
• On rare occasions, you may be asked to serve food. 
• Act according to accepted professional standards at all times. 
• Act in the welfare of the students at all times. 
• Make sure you are clean, neat and presentable during working hours. 
• Comply with the BSC uniform policy. 
• Attend pre-course training induction to meet team members from their own and other centres and to be briefed fully on all aspects of working at all BSC YL summer schools.
• Comply with centre and BSC YL rules and regulations. 
• To carry out any duties as may be reasonably assigned by the Centre Manager

Conditions 

• Competitive weekly salary. 
• Accommodation (where applicable) and meals are provided. 
• 48 hours per week. Some working hours may be unsociable due to evening activities, night duties (if residential) and varying times of student arrivals/departures. 
• There is at least one full day off per week. (To be agreed with the CM at the centre.) 
• Team members are provided with two BSC YL t-shirts or polo shirts and a BSC jacket. Uniform is compulsory when on duty. 
• All references will be followed up and any gaps in CVs will need to be explained. 
• Reference requests will ask specifically whether there is any reason that they should not be employed in situations where they have responsibility for, or substantial access to, persons under 18. 
• Criminal background checks in the form of a DBS (Disclosure & Barring Service) for UK residents, Garda Vetting for Irish residents, PVG for Scotland, ‘Conduct Certificate’ Maltaas well as a police check from your country of residence (if not a UK or Irish resident) will be requested.
• Proof of identity and qualifications will be required. Only those with the right to work in the UK, Ireland, France or Malta are eligible for any BSC YL position.

Required Experience & Skills 

Essential 

• Experience of and enthusiasm for working with children/teenagers 
• Ability to work well in a team 
• Experience as an AWL or similar role in a summer/language school setting 
• Excellent communication and organisational skills 
• Flexibility in working hours and willing to work hard 
• Right to work in UK/EU (depending on respective centre)
• Effective Leadership skills followed at the centre where any contracts are offered. Enhanced DBS (Disclosure and Barring Service) clearance. 
• Excellent organisational skills 
• Flexibility and approachability

Desirable 

• Management experience in a summer/language school setting 
• Ability to organise and lead group activities (these include various sports, arts & crafts, performing arts, etc.) 
• Recognised qualifications in sports coaching, dancing instruction, etc 
• Valid lifeguarding qualification 
• Valid first aid certificate 
• Previous child protection and/or safeguarding training

Training 

Full product knowledge training will be provided 

A handbook will be provided giving insights and links to all relevant information 

On-going training will be provided on an individual and group need basis 

All BSC colleagues must operate in line with our team-led Vision, Mission & Values as outlined below:

Equality, Diversity & Inclusion Statement

All BSC colleagues must operate in line with our team-led Vision, Mission & Values as outlined below: 

BSC VISION: To provide customers with steppingstones to their future by delivering outstanding and transformational learning experiences.

BSC MISSION: By believing that “Great Things Start Here” and standing behind all that this means. If we believe it, our customers will achieve it!

BSC VALUES:

AIM HIGHER: We proactively make suggestions and solutions for challenges and opportunities.

COLLABORATE: We are team players - we treat everyone with respect and understand that we succeed collectively, not as individuals.

COMMUNICATE: We communicate in a timely way with clarity, respect and transparency.

CUSTOMER FOCUS: We seek to provide consistent high-quality experiences that customers will remember.

TEAM FOCUS: We seek to reward and recognise  excellence and innovation within our employees.

The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope, grading of the post and at the request by management.