Overview:  

The Centre Manager (CM) is responsible for the smooth, efficient and successful running of all aspects of the designated Young Learner Centre. In this role, you will play a crucial part in overseeing the day-to-day operations of the centre, ensuring the delivery of high-quality language programs, excursions, and activities for our young learners. As a Centre Manager, you will be responsible for creating a safe and engaging learning environment that fosters personal growth and memorable experiences. Ensuring that the programme adheres to all aspects of the BSC Safeguarding policy. 

The main duties and responsibilities are listed below 

Duties:

• Work with the management team to ensure smooth running of the course. 
• Manage day to day running of the centre: arrivals / departures; rooming; catering; housekeeping etc. 
  
• Weekly rota management, including shift changes, sickness and absence management 
• Liaise daily with on-site centre team. 
• Carry out damage inspections and compile reports. 
• Be responsible for implementing Health & Safety and Safeguarding procedures. 
• With management team plan and deliver clear and informative student inductions. 
• Hold regular centre team meetings and have minutes recorded. 
• Hold daily management meetings and have minutes recorded. 
• Ensure academic and social teams work harmoniously and programmes are integrated. 
• Oversee team performance and motivate team as required. 
• Supervise centre finances and ensure the profitability of the centre. Ensuring that all Soldo transactions, expenses, additional meals are limited and used only when 
  necessary. 
  
• Complete weekly meal lists for catering accounting for transfer times, excursions and team members leaving for airport duty. 
  
• Ensure that Management and teams lead and report the analysis of Student Focus Groups. 
  
• Implement COVID 19 Safeguarding procedures and ensure continuous improvements are made. 
  
• Manage centre preparation and audit inspection to maintain British Council accreditation standards. 
  
• Welcome visitors to the programme as required (e.g. third-party agents, colleagues from BSC and BSC YL, language agencies, inspectors from accrediting bodies). 
  
• Complete student induction will all students arriving. 
• Liaise with Management to assign Activity Leaders/or Student Mentor to work Transfer shifts. 
  
• Carry out appraisals with all team members. 
• Communicate regularly with Head Office (HO) before and during the summer. 
• Work with HO to deliver team induction prior to student arrival. 
• Respond to all requests/correspondence from HO in a timely fashion. 
• Complete any administrative tasks as required by HO in a timely manner. 
• Communicate important information/messages from HO to staff as required. 
• Ensure that CMs weekly returns are returned to HO before projected deadlines. 
• Inform HO of any issues or Safeguarding incidents immediately. 
• Provide weekly centre reports to HO. 
• Write end of course centre and team member reports. 
• Ensure inventory of all materials/equipment is done on set up and close down. 
• Maintain all records accurately and send to HO as requested. 
• Collect and collate arrival and departure feedback for students and International Group Leaders. 
  
• Implement student journey questionnaire procedures. 
• Ensure all feedback is reported back to HO and acted upon where necessary. 
• Manage the centres Key performance Indicators (KPIs). 
• Complete honest and accurate Management Team Appraisals 
• Be aware of all BSC YL procedures.

• Work with the management team to ensure smooth running of the course 
• Hold regular whole team meetings with management team 
• Plan and deliver clear and informative learner inductions with the management team 
• Communicate regularly with the YL Central Team 

• Ensure safety and wellbeing of students at all times. 
• Work with Management team/IGLs to deal with any arising student discipline issues. 
• Collaborate with Welfare Manager to deal with any arising student welfare issues. 
• Ensure daily welfare meetings are set up with individual students. 
• Ensure all team members are aware of residential duties and what they entail. 
• Implement mealtimes, wake up and night duties on a rota basis. 
• Be a role model for the students
• Complete Administration for Medicine Training so that you can administer medicine as well as First Aid

• To promote and safeguard the welfare of children and young persons you are responsible for and come into contact with. 
  
• Familiarise yourself with the BSC Young Learners Safeguarding and Child Protection Policy and BSC Safeguarding Policy.
• To adhere to the BSC Young Learners Safeguarding and Child Protection Policy and BSC Safeguarding Policy.
• Ensure student ratios are maintained in accordance with site rules BSC Young Leaners Child Protection and Safeguarding Policy. 
  
• Complete online Safeguarding for Young Learners (Level 3) before arrival and complete an in-person refresher during on-site induction. 

• Work positively as part of a team. 
• Demonstrate a positive attitude. 
• Attend and lead all centre meetings. 
• Act according to accepted professional standards at all times. 
• Act in the welfare of the students at all times. 
• Comply with centre and BSC rules and regulations. 
• Make sure you are clean, neat and presentable during working hours. 
• Comply with the BSC uniform policy. 
• The CM is required to attend a pre-course training weekend to meet staff from their own and other centres and to be briefed fully on all aspects of running the centre.
  
• To carry out any duties as may be reasonably assigned by the Young Learners Central Team.
   

• Competitive weekly salary depending on qualifications, experience and centre size. Pay scale available on request. 
  
• All accommodation and board are provided. 
• This post is offered on a residential basis. Working hours may be unsociable due to evening activities, night duty and the times of student arrivals and departures. 
  
• BSC YL Managers adopt a smart, casual dress policy in accordance with BSC dress code policy. BSC YL lanyards are to be worn at all times. 
  
• There is at least one full day off per week. To be decided at the centre. 
• All references will be followed up and all gaps in CVs must be explained satisfactorily. 
• Reference requests will ask specifically whether there is any reason that they should not be employed in situations where they have responsibility for, or substantial access to, 
  persons under 18. 
  

• Experience of working with multi-nationality students  
• High level of computer literacy, particularly MS Office, email, and use of databases  
• Excellent organisational skills  
• Ability to work well in a team  
• Ability to remain calm under pressure  
• Enthusiasm for summer school life 
• Right to work in the UK/EU (depending on the respective centre)  
• Enhanced DBS (Disclosure and Barring Service) clearance. 

• Experience of working with children / teenagers in an educational context 
• Experience of running placement tests 
• Experience of carrying out teacher observations and feedback 
• Experience of holding meetings and writing reports 
• Current valid First Aid certificate 
• Child Protection and Safeguarding training 
• Experience of British Council/Equals/ELT Council inspections 

Equality, Diversity & Inclusion Statement

BSC VALUES:

AIM HIGHER: We proactively make suggestions and solutions for challenges and opportunities.

COLLABORATE: We are team players - we treat everyone with respect and understand that we succeed collectively, not as individuals.

COMMUNICATE: We communicate in a timely way with clarity, respect and transparency.

CUSTOMER FOCUS: We seek to provide consistent high-quality experiences that customers will remember.

TEAM FOCUS: We seek to reward and recognise  excellence and innovation within our employees.

The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope, grading of the post and at the request by management.

We are committed to providing a creative, rewarding and successful learning and working environment for our students and team.