Overview
The College Manager is responsible for overseeing the operational and academic aspects of their college, with a joint focus on overall student experience and driving local sales and marketing activities.   Duties of the role include, but are not limited to, those listed below.

Duties

 
1.  Academic Management
Overall responsibility for the delivery of the academic programme and the recruitment, leadership, and professional development of academic team members.  The College Manager is responsible for the following:

1. Providing academic leadership to the teaching team in terms of stated educational aims / curriculum statement, which informs the learning and teaching approach throughout the group
2. Working with the Group Academic Director to successfully manage and communicate new academic products, courses and projects and ensuring that all courses are effectively and efficiently delivered
3. Recruiting and inducting all permanent and temporary teachers in line with company standards and accreditation body requirements 
4. Maintaining and achieving accreditation via any relevant bodies via continual self-assessment and continual development of all academic areas as well as inspection preparation
5. Making provision for academic advice and support to help students learn independently and choose external examinations and further courses of study
6. Implementing and maintaining suitable measures of academic progress and achievement benchmarked to the CEFR
7. Creating and maintaining effective channels of communication across and between BSC locations to instruct, deliver and maintain high academic standards
8. Be able to support the academic team and cover classes when required (holidays and unplanned absences)

 
2. Student Experience
Responsibility for implementing the groupwide Great Things Start Here programme in relation to student experience to ensure that our customers are at the forefront of everything that we do at BSC, specifically:

1. Being a visible presence in the college, driving student engagement and fostering an environment that supports learning and cultural & social immersion, enabling our students to become a part of the community that they are studying in
2. Following up on any feedback within the agreed SLA’s. Ensuring that corrective action is taken where necessary in order to continuously improve student satisfaction
3. Dealing with all escalated student welfare queries and problems quickly, discreetly, and efficiently; to the satisfaction of all concerned and ensure the college fulfils its duty of care to our students
4. Ensuring a robust social and activity programme is in place, providing a revenue stream to the college
5. Organising the emergency phone rota between appropriate team members to ensure support is continually available out of hours
6. Meeting Group Leaders on arrival to ensure all elements of the stay are in place as expected 
7. Ensuring the appropriate organising of all ‘extras’ including social programme, bus passes, excursions, transfers etc.

3. Financial & Administrative Management
Responsibility for ensuring the day-to-day smooth running and financial health of the college, specifically:

1. Responsibility for the effective day-to day management of the college’s financial administration. To include the maintenance of effective financial controls and records to ensure agreed budgets are adhered to, as well as ensuring that payroll administration is correctly handled as required
2. Maintaining an up to date and accurate knowledge of college rules and policies, British Council guidelines and relevant welfare issues to ensure colleagues and students are given correct information at all times
3. Responsibility for liaising with central accommodation team to ensure that the provision of student accommodation is of a high standard and in sufficient quantity to meet growing demand. 
4. Managing all cash transactions in compliance with BSC group standards as directed by the Finance Team 
5. Attending regular reviews with the Director of Operations and Director of Finance to assess the commercial position of the college
6. Responsibility for actively monitoring student numbers and activity at the college and ensuring all space is effectively optimised
7. Liaising with Finance Team regarding students’ accounts and any other financial matters. 
8. Ordering stock, stationery & other college supplies as necessary, within the delegated authority levels
9. Responsibility for overall management of the efficient administration of course bookings and student records

 
4. Marketing & External Communications
Responsibility for ensuring that the college operates effectively as a member of the BSC Education group, taking maximum advantage of the market opportunities and development potential available, specifically:

1. Dealing with or redirecting as appropriate all enquiries received, within the agreed BSC SLA’s, so as to promote the college and generate business.  
2. Responsibility for ensuring the provision of a high level of support to the British Study Centres marketing function in order to maximise student bookings. This will include hosting agent visits and liaising with agents, providing updates for the company website and newsletters, supporting the Groups team to issue quotations to prospective groups.
3. Implementing local marketing activity, at the direction of the BSC senior team, in order to maximise direct non-agent bookings from the local area.
4. Ensuring the Welcome Hub areas are well presented, and promotional material is displayed at all times.

5. Facilities & Resources Management
Responsible for management of the college’s facilities and resources within the limitations of agreed budgets, specifically:

1. Responsibility for ensuring good maintenance of the premises and ensuring the learning environment is safe and secure
2. Responsibility for ensuring that student resources are appropriate, up to date and in good condition
3. Responsibility for ensuring that the college complies with all legal requirements deemed necessary by the appropriate regulatory bodies

 
6. Student Accommodation & Welfare Services
Local responsibility for the effective management of the college’s student accommodation and welfare service, specifically:

1. Act as the primary named person for dealing with students’ personal problems
2. Responsibility for local management of the college’s student accommodation activity so as to achieve smooth running and optimum financial performance
3. Responsible for overall management of the college team so as to effectively monitor and optimise individual student welfare

7. Team Management
Local responsibility for the management of the Student Experience and Academic teams, specifically;

1. Responsibility for effective recruitment and induction procedures of all college team to comply with legal and regulatory body requirements
2. Fostering a positive working environment and professional development for all team through training, job chats, appraisals and training
3. Ensuring that all team members have an annual performance review and ongoing PDP’s
4. Liaise with other departments of the company and any legal support available when dealing with grievances and disciplinary procedures.
5. Holding regular Team Meetings

 
8. Safeguarding
To act as the Deputy to the Designated Safeguarding Lead.

1. Receiving information about events that are planned in BSC that may involve young people or vulnerable adults, and demonstrate plans that indicate how safeguarding will be covered
2. Receiving information from any colleagues, volunteers, children, parents or carers who have child safeguarding concerns and record it
3. Recording statements from any team member who feels that a young person has indulged in inappropriate behaviour or made sexually suggestive comments or approaches 
4. Maintaining appropriate records of any welfare issues and passing on information to relevant parties (e.g. agents) 

Required Experience & Skills

• First Degree in English & Level 5 ELT Qualification (CELTA, CertTESOL) or Level 7 qualification in English Language Teaching (MA TESOL, DELTA or DipTESOL)
• Previous experience managing a team of 5 + people in a stand-alone business unit ideally in the education, travel or hospitality sectors
• Experience managing a budget
• Experience in team recruitment and performance management
• Flexible to meet the needs of the business and demonstrate a passion for your customers and team 
• An understanding of duty of care and health & safety responsibilities

Equality, Diversity & Inclusion Statement
 At BSC Education we believe in empowering individuals, celebrating diversity and striving for equality. We foster an inclusive environment where every individual is valued, respected, and supported. We are an equal opportunities employer and welcome all interest in joining our team. 

Successful applicants will undergo our safer recruitment checks in line with our Safeguarding Children & Vulnerable Adults Policy & our Recruitment Policy, including Scottish PVG Scheme, an Enhanced DBS Check, Barred List, Prohibition Lists check and overseas criminal record check (if applicable). Overseas criminal record checks are required for anyone who has lived abroad for 12 months or more (whether continuously or in total) in the last 10 years, whilst aged 18 years or older and the applicant is solely responsible for the costs for the overseas criminal record check.
 
 All BSC colleagues must operate in line with our team-led Vision, Mission & Values as outlined below:
  
 BSC VISION: To provide customers with steppingstones to their future by delivering outstanding and transformational learning experiences.
 BSC MISSION: By believing that “Great Things Start Here” and standing behind all that this means. If we believe it, our customers will achieve it!
 BSC VALUES:
 AIM HIGHER: We proactively make suggestions and solutions for challenges and opportunities.
 COLLABORATE: We are team players - we treat everyone with respect and understand that we succeed collectively, not as individuals.
 COMMUNICATE: We communicate in a timely way with clarity, respect and transparency.
 CUSTOMER FOCUS: We seek to provide consistent high-quality experiences that customers will remember.
 TEAM FOCUS: We seek to reward and recognise   excellence and innovation within our employees.
 
 The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope, grading of the post and at the request by management.
 
 We are committed to providing a creative, rewarding and successful learning and working environment for our students and team.